ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Our FAQs cover everything from cleaning methods and pricing to repair options and pickup services, so you can feel confident your rug is in expert hands. Explore the answers below to learn more about our process and what to expect.
We clean a wide variety of rugs, including Oriental, Persian, wool, synthetic, antique, and modern area rugs. Our techniques are safe and customized to each rug’s material and condition.
For most rugs, we recommend professional cleaning every 1–3 years, depending on foot traffic, pets, and exposure to dirt. High-traffic areas or homes with pets may benefit from more frequent cleaning.
We begin with a detailed inspection, followed by dusting, stain treatment, deep cleaning with appropriate shampoos or steam methods, and final care such as grooming or protective treatments to restore texture and color.
Most rugs are cleaned and returned within 3–7 days, depending on size, condition, and required treatments. We always provide an estimated timeframe when you place your order.
Absolutely. We use eco-friendly, non-toxic solutions that are safe for children and pets. Every product is chosen for its effectiveness and minimal environmental impact.
Pricing depends on the size, material, condition, and any additional services (e.g. stain removal, repair). We provide transparent, upfront quotes before any work begins.
Yes. We stand behind our service. If you’re not satisfied with any aspect of the cleaning or repair, let us know and we’ll make it right.
We serve the Marin County area and nearby communities. If you’re unsure whether we service your location, please contact us and we’ll let you know or refer you to a provider in your area.
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